Frequently Asked Questions

I am coming to the end of my Motability lease. What should I do?

Motability have announced they will be automatically extending leases that are due to end for six months. There will be no need to contact Motability direct; and you will continue to be insured.

I am looking to leave the Motability scheme at the end of my lease. Who should I contact?

If you plan to leave the Scheme at the end of your lease, contact Motability directly so they can discuss arrangements.

What do I do if I my PCP agreement is due to end?

Your finance company will have a dedicated team working with customers to help and advise on end of contracts. Below is a list of finance company contact details, if your finance company isn't listed here please contact us at [email protected]

What if I lose my job or I am no longer able to make my payments?

The finance companies' customer contact teams are trained to help customers who are facing financial difficulties. Contact the finance company team and explain your circumstances, they will then look at ways to support you. Contact details are listed below.

What if I have a new claim or one outstanding with GAP or Tyre or Alloy Wheel Insurance?

If you have a new or ongoing claim please contact:

Premia Solutions - tyre or alloy wheel insurance

0870 757 1680
[email protected]
http://www.premiasolutions.com/

Auto Protect - asset protection (GAP)

01279 456500
[email protected]
https://www.autoprotect.co.uk/customer_support