Vertu Exeter Repair Centre Honoured By Enterprise
Vertu Accident Repair Centre (VARC) Exeter has been recognised by vehicle rental company Enterprise for its outstanding service.
The workshop, part of the UKs fourth largest automotive group Vertu Motors plc, received a 100% net promoter score, which measures how likely people are to recommend a companys services to others.
As a result, the workshop was awarded the Customer Service Award for World Class Net Promoter Score.
Vertu Accident Repair Centre Exeter carries out repairs on all of the UKs most popular vehicle brands.
The centre is equipped with advanced diagnostic tools and staffed by manufacturer-trained technicians; the centre delivers high-quality bodywork repairs using genuine parts and precision-matched paint.
Every repair is backed by a Repair Authenticity Guarantee, ensuring vehicles are returned in pristine condition with exceptional customer service throughout.
Mike Holland, Vertu Accident Repair Centre Exeter Manager, said: The team here genuinely care, and that shows in the feedback weve had. Getting a perfect net promoter score is no small feat, as it means that every single customer who rated us would recommend us to someone else. I couldnt be prouder of everyone.
Robert Forrester, Chief Executive of Vertu, said: This kind of result doesnt happen by accident. Its the product of a culture where quality and care are a source of pride.
VARC Exeter has quietly gone about delivering outstanding service, and its great to see that effort being acknowledged so publicly."