Vertu Hyundai Silverlink Wins Global Dealer Award for the Second Time
Newcastle’s Vertu Hyundai Silverlink has once again been recognised for winning the Best CX Dealer award at the Hyundai Global Dealer of the Year Awards.
For the second time running, the Tyneside dealership beat around 6,000 Hyundai dealerships from across the world to take the title in recognition of its exceptional commitment to delivering outstanding customer satisfaction.
The award, which evaluates performance in areas such as alternative fuel vehicle sales, customer experience, dealer profitability, new car sales, and aftersales service, places Vertu Hyundai Silverlink among the top-performing Hyundai retailers worldwide.
It is the second time that the dealership, based on Silverlink Business Park near Newcastle, has collected this award, which is based on customer feedback and mystery shopping.
Paul Walton, General Manager at Vertu Hyundai Silverlink, said: “This award is a testament to the commitment and excellence of our entire team. I’m proud of everyone here for their contribution because the criteria looks across the whole board, at every aspect of a customer’s journey with us. This is an exceptional achievement from an exceptional team and well-deserved recognition for the work they deliver day-in, day-out.”
Robert Forrester, Chief Executive of Vertu Motors plc, added: “This remarkable accomplishment is a testament to the incredible efforts of Paul Walton and his outstanding team. Their dedication and hard work have led to a culture, where people are supported to do the best that they can for each other, and importantly, for customers.”
Ashley Andrew, president of Hyundai & Genesis UK, said: "Being recognised in the Hyundai Global Dealer of the Year Awards is a huge honour for our retailers, and goes to show that their performance stands out on a global scale.”